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WHAT SHOULD I DO IF THE SUBSCRIPTION ON MY DEVICE RUNS OUT?

Send us a screenshot of the error message you received

What were you doing on the device prior to the error message popping up
?

Upload the corresponding data logs via Maxi Tools in this way:

  • 
Reproduce this issue on your device;
  • 
After the same error occurred, go back to Home page;
  • Run MaxiTools, click on Start to collect logs;
  • After logs are collected, click on Upload;
  • Make sure you saw “Upload completed”.
WHAT SHOULD I DO IF I SEE AN “AUTHORIZATION” ERROR?

A) Error Message “Software is not authorized!”

Issue: Whichever software is tapped, you will see this pop-up window with the error message.

Solution:

Go to ES File Explorer–Scan folder, check if there is file “authorization.txt”;
Go to ES File Explorer–Scan—Vehicle, get access to each vehicle folder, check if the file “authorization.txt” is available;
If the “authorization.txt” file is missing in Scan folder, but exists in all other vehicle folders, please try
connect the tablet to computer via USB cable;
turn on USB storage ;
disconnect USB cable;
tap Diagnostics, select any software to check again.
If the above method is not working, you need to renew subscription and download all software again.




B) “Authorization Check Failed! Error Code: 1”

Issue 1: The error message above camp up when you tap specific software, for example, Mini, on the Diagnostic menu;

Solution:

Go to ES File Explorer—Scan—Vehicle, access to the corresponding vehicle folder, for example, Mini, check if the file”authorization.txt” is available there?
If not, please copy an “authorization.txt” file from vehicle folders, BMW, Rolls-Royce and AstonMartin (they must be from the same software pack when you download them) to Mini folder;

*Note:
BMW, Mini, Rolls-Royce and Aston Martin software are from the same software pack when we downloaded them in Update list;
“authorization.txt” file from other vehicle folders rather than BMW, Rolls-Royce and Aston Martin will not be working;
Check if Mini software is back to normal?
If still not working, you need to renew subscription and download the software again.


Issue 2:The error message above camp up when you tap whichever software on the Diagnostic menu


Solution:
Go to ES File Explorer—Scan—Vehicle, access to the corresponding vehicle folders, check if the file “authorizatuion.txt” is available in each folder?
If not, the only solution is to renew subscription and download all software again.

C) “Authorization Check Failed! Error Code: 2”

Issue 1: “Authorization Check Failed! Error Code: 2” indicates Serial Number and Register Password are not matched.

If the device is still in valid subscription,
Go to MaxiSys-Data manager-Apps Uninstall to uninstall all apps;
Run Update and download them back again.
If the device is out of subscription,
Please go to Settings—About, send the screenshot this page to our tech support to show them Serial Number and Register password of your device;
Collect Logs via MaxiTools and upload.

Issue 2: If you saw Error code 2: Serial or password is incorrect, and when you went to About section but found your serial number becameV09G00000131and register password became056947, please follow the below steps:

  • 


Turn this tool OFF and wait for 2 minutes, then turn it ON again;
  • 


Repeat the above steps for 5 times (at least) and check the serial number on About page again;
  • 
If it still shows S/N V09G00000131 and password 056947, contact the selling dealer for repairs.




D) “Authorization Check Failed! Error Code: 3″

Upload data log via MaxiTools;
Send S/N of your device to tech support for help

E) “Authorization Check Failed! Error Code: 4”
Upload data log via MaxiTools;
Send S/N of your device to tech support for help

F) “Authorization Check Failed! Error Code: 5”
Upload data log via MaxiTools;
Send S/N of your device to tech support for help

G) “Authorization Check Failed! Error Code: 8”
Upload data log via MaxiTools;
Send S/N of your device to tech support for help

H) “Authorization Check Failed! Error Code: 9”
Upload data log via MaxiTools;
Send S/N of your device to tech support for help




I) “Authorization Check Failed! Error Code: 10”
Upload data log via MaxiTools;
Send S/N of your device to tech support for help

WHAT IF THE UPDATE LIST IS LOADED UP?

Please go to System Settings-Storage, check if internal space is enough;
 Please go to System Settings–About tablet, check if MaxiUI version is too low;

If MaxiUI version is too low, you can use OSupdate apk. file (contact support for this file) to update the system version of the device to higher version first;

If internal space is not enough, please uninstall all software first, then download BMW, Benz, Audi one by one first before you download any other software.

If the space is still not enough, you can purchase a designated TF card and download BMW software into this TF Card

  • Only Sandisk TF card of 16G storage, class 10, 80MB/S is compatible with MaxiSys tools;
  • Only BMW can be downloaded into this TF Card;

If MaxiUI version is normal and internal space is enough, please upload data logs via MaxiTools for checking (refer to E. Upload data logs via MaxiTools).

WHAT SHOULD I DO IF THE UPDATE LIST DOESN’T LOAD?
  • Check to see if there is a network issue.
  • Check if Autel’s server Ips are blocked by your internet provider.
  • Try to connect the device to another wifi connection or your phone’s hot spot.
WHY HAS THE MAXISYS PROGRAM STOPPED?

Please check if your device is in black list. If not, please upload logs via MaxiTools for further details.

WHY IS MY DEVICE STUCK ON THE STARTUP SCREEN?

If the device has a valid subscription, flash the device with program which will delete all data; If the device is out of subscription, flash the device with program which will not delete all data first; If the device is still stuck, the risk of using flash program will delete all data and flash the device with the program which will delete all data. Contact tech support for flash program.

WHY AM I RECEIVING AN ERROR MESSAGE AFTER FACTORY RESETTING MY DEVICE?

Generally this issue occurs after a factory reset attempt on a device that is out of subscription.

Go to ES File Explorer > SD Card > Scan > apk_back
Reinstall MaxiDas.apk

If the apk_back folder is not found on the SD card, please upload the data log via MaxiTools and send the MaxiUI version to tech support.

WHEN SHOULD I UPLOAD DATA LOGS VIA MAXITOOLS?

Logs are collected via MaxiTools when the errors which are most likely related to system program issues occurred.

Generally these errors occurred before we get access to internal diagnostic function menu or before we started to diagnose the vehicle. For example, when we tap Diagnostic—Benz, but error message “Authorization Check Failed” came up.

WHY AM I RECEIVING THE ERROR MESSAGE “THE VEHICLE DOES NOT SUPPORT CURRENT LANGUAGE”?

Please contact tech support and provide your serial number to change the sales contract to all languages
.

WHY AM I RECEIVING AN “ACQUIRE FAILED” ERROR WHEN I TRY TO LOG IN?

Check if you are able to see “Log in Later” at the bottom right corner of the login screen. If not, please make sure to download MaxiAP200 to your AP200.