knowledge base
WHAT INFORMATION SHOULD I PROVIDE IF AN ERROR OCCURS ON THE AP200/HT200 CODE READER?
- Serial number of the device
- Your phone details (brand, model, software version, etc)
- Screenshots or video of the error on the device
HOW CAN I TRANSFER MY SOFTWARE IF I PURCHASE A NEW AP200/HT200 CODE READER AFTER MY PREVIOUS ONE WAS DAMAGED/STOLEN?
If you need to transfer your software, please contact tech support and provide the following:
- Old and New serial number
- Reason of software transfer
WHY AM I UNABLE TO USE PAYPAL OR APPLE PAY TO PURCHASE SOFTWARE/UPDATES DIRECTLY?
Please contact the dealer you purchased the device from to purchase software/updates directly.
WHY AM I RECEIVING AN “INSTALL FAILED” ERROR WHEN ATTEMPTING TO DOWNLOAD SOFTWARE?
Android: Long hold the app icon, go to app info > storage > Clear cache and try the download again
iOS: Go to Me > Settings > Clear Cache and try the download again
I FAILED TO PURCHASE THE SOFTWARE/UPDATE, BUT I RECEIVED THE MESSAGE “THE PRODUCT HAS BEEN MOVED”
Please contact tech support and provide a screenshot of the message received.