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After-Sales Support Service

Official Technical Dealer Support and Service Program

BUY INTELLIGENT EQUIPMENT WITH REAL-TIME REMOTE CONTROL SUPPORT & ON-DEMAND TRAINING

LAUNCHTECH Scanner Support Oceania 1024x450 1

As professional diagnostic scanners are complex equipment with extensive functionality, a robust after-sales support system is essential for end users to maximise the value of their Autel equipment investment. Committed to being a responsible official technical dealer in Australia, Nistech and its partner Autecs in Australia have established the real-time remote control technical support and on-demand training with defined standards for Australian customers who purchase their equipment through reputable dealers and resellers.

The objective of this support program is to systematically improve the operating technicians’ diagnostic skills through real-time remote control technical support and on-demand training, and to extend the capability of Autel diagnostic equipment by leveraging OEM diagnostic tools and data — ultimately delivering a higher diagnostic success rate, faster workshop turnaround, and reduced business downtime caused by software issues or hardware failure.

Our support specialists will assist with customer inquiries, technical questions and complaints across the following categories.

 

1 Year Hardware Warranty and 5 Year Maintenance Support

Unlimited Hours Free Access

  • Remote hardware diagnoses and troubleshooting for fast solutions.
  • Local hardware repair centre with constant OE parts stock.
  • Courtesy unit for warranty and TCP repairs that are projected for more than five working days (subject to active software subscription).
  • Free essential parts and discounted labour cost for hardware repair under the Total Care Program.

2 Year Software Troubleshooting and Ongoing Subscription Support

Unlimited Hours Free Access

  • Support for inaccurate or incomplete software data, such as DTC descriptions, live data parameters, and operation instructions.
  • Resolution of software issues or bugs, such as inoperative actuations and special function failures. An improved software version may be pushed to the customer’s SN as soon as a solution is achieved.
  • Reporting of underdeveloped features, including missing active tests, special functions, or programming/coding files. Such requests will be raised with the development team, and if accepted, the customer will be notified of a planned release date.

    Remote Control Technical Support and On-Demand Training

    2 Hours Free Access

    • Device initial setup, report system and ICT operational support and on-demand training, including online reports, email and printing configuration.
    • Scanner operation guidance, including vehicle selection, function navigation, diagnostics function introduction, DTC analysis and test plan suggestion.
    • Special function operational instruction and real-time remote control support.
    • TPMS remote programming and on-demand training.
    • Remote key programming guidance.
    • ECU programming and coding instruction or extra data retrieval.
    • Heavy Duty system diagnosis remote support.

    OEM Remote Diagnostics and Configuration (Extra Charge Applied)

    • OEM instruction retrieved for special operations.
    • Security Gateway subscription service.
    • OEM remote programming or coding (component protection, security key writing, SCN coding, etc.).
    • Immobiliser-related ECU programming and reprogramming.
    • Airbag ECU reset.
    • Engine ECU reflash and modification.

    Autel TCP (Total Care Program)

    When TCP is activated, the user will enjoy both the software subscription and the extended hardware warranty. Autel has released Total Care Program (TCP) subscription cards in Australia for the MaxiSYS Ultra, the MaxiSYS MS919, the MaxiSYS MS909 and the MaxiSYS 906 Pro (TS), available for purchase through any authorised dealer in Australia.

     

    Model Included

    MS909 • MS909 S2 • MS919 S2 • MS Ultra • MS Ultra S2 • IM608Pro II • MS906Pro2-TS

    AUTECS ADAS SUCCESS PROGRAM

    OFFICIAL TECHNICAL DEALER SUPPORT, COACHING AND UPSKILLING PROGRAM

    Autel ADAS calibration equipment and target set

    1 year
    Hardware warranty
    5 years
    Maintenance support
    2 years
    Software support
    300+
    Gear sets across Oceania

    Buy intelligent equipment. Backed by continuous technical coaching and real-time support.

    We don’t just support your tool. We coach your technician.

    To help our customers succeed in the ADAS calibration business and maximise the return on their Autel ADAS investment, Autecs and Nistech established this program to provide extended coverage, a higher success rate, faster turnaround and less downtime.

    ADAS equipment only pays off when your team can use it on every job without waiting for outside experts. An expert ADAS technician is not trained in a day, and that is the gap a responsible dealer covers.

    Beyond hardware warranty and long-term maintenance, we coach your technicians job by job through in-person training, software troubleshooting, real-time remote support and OEM expert calibration and programming, progressively upskilling your team until ADAS work becomes routine, in-house and profitable.

    Eligibility: The program is available to customers who buy Autel ADAS equipment through Autecs or an authorised Autecs reseller.

    Our technical coaches assist with customer enquiries, technical questions and complaints across the following categories.

    CALL CENTRE ACCESS AND WHATSAPP GROUP SUPPORT

    First 2 years free.

    Service subscription fees apply in addition to the software subscription.

    • The call centre is operated by our specialist engineering team, providing software troubleshooting, real-time remote support, ADAS diagnosis and OEM remote programming.
    • Our engineers work directly with the software development team, escalating software faults straight to the developers and getting you a fix as fast as possible.
    • The WhatsApp group enables timely text-and-photo communication. Technicians can share on-site photos, screenshots and fault messages for fast, visual support.

    IN-PERSON TRAINING

    Optional with equipment purchase.

    Theoretical training covers what ADAS systems are, how sensors work and why calibration must be performed within specified criteria.

    Practical training provides hands-on familiarity with all calibration procedures and core calibration skills, plus basic diagnostics.

    1 YEAR HARDWARE WARRANTY AND 5 YEAR MAINTENANCE SUPPORT

    Unlimited hours, free access.

    • Remote diagnostics and troubleshooting to fix hardware and system faults fast.
    • A courtesy unit for warranty and TCP repairs expected to take more than five working days, subject to an active software subscription.
    • Free essential parts and discounted labour for hardware repairs under the Total Care Program.

    2 YEAR SOFTWARE TROUBLESHOOTING AND ONGOING SUBSCRIPTION SUPPORT

    Unlimited hours, free access.

    • Support for inaccurate or incomplete on-screen data, including DTC descriptions, live data parameters and operation instructions.
    • Resolution of software issues or bugs, such as inoperative actuations, special-function failures and ADAS calibration function rejections. An improved software version may be pushed to the customer’s SN as soon as a solution is available.
    • Reporting of underdeveloped features, including missing active tests, special functions or programming and coding files. Accepted requests are raised with the development team, and the customer is notified of a planned release date.

    REMOTE CONTROL TECHNICAL SUPPORT AND ON-DEMAND TRAINING

    20 hours free access in the first 2 years.

    Autel IA700 ADAS calibration frame

    • Device setup and configuration, including online reports, email and printing, plus on-demand operational training.
    • Scanner operation guidance, including vehicle selection, function navigation, diagnostics function introduction, DTC analysis and test plan suggestions.
    • ADAS system theoretical training and calibration operational instruction, including real-time remote control support.
    • Gear setup parameters, lighting and operation issue diagnostics.
    • ADAS sensor installation, wiring diagnostics and live data diagnostic training.
    • Test planning for OE design issues that cause ADAS calibration failure.
    • ECU programming and coding instruction, plus remote ADAS-related ECU programming training.
    • OEM instruction retrieval to support special operations.
    • Remote training on Autel Remote Expert (Remote Diagnostics).

    OEM REMOTE DIAGNOSTICS AND PROGRAMMING

    Extra charges apply.

    • OEM-level calibration support for vehicles that require manufacturer tools or procedures to complete ADAS calibration.
    • Security Gateway subscription service.
    • OEM remote programming or coding, including component protection, security key writing and SCN coding.
    • Immobiliser-related ECU renewal and reprogramming.
    • Airbag ECU reset.

    AUTEL TCP (TOTAL CARE PROGRAM)

    When TCP is activated, the customer receives both the software subscription and the extended hardware warranty.

    Autel has released TCP subscription cards in Australia for these tools:

    MaxiSYS Ultra, MaxiSYS Ultra S2, MaxiSYS MS919, MaxiSYS MS919 S2, MaxiSYS MS909, MaxiSYS MS909 S2, MaxiSYS MS906MAX and MaxiSYS 906 Pro (TS).

    TCP cards are available through any authorised dealer in Australia.

    Program information dated 6 August 2026